Legal

Cookie Policy

Effective date: 13 May 2026

This Cookie Policy explains how Twor India Private Limited ("EPCdoc", "we", "us") uses cookies and similar tracking technologies on app.epcdoc.com and epcdoc.com ("the Site"). This policy complies with GDPR, UK PECR, India DPDP Act 2023, and applicable ePrivacy regulations.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, maintain your session, and collect usage analytics. We also use similar technologies such as local storage and session storage.

2. Cookies We Use

CategoryPurposeExamplesDurationCanOptOut
Strictly NecessaryEssential for the platform to function — authentication, security, session managementJWT tokens, session ID, CSRF protectionSession / 30 daysNo — essential
FunctionalRemember your preferences — theme, language, sidebar statetheme_pref, sidebar_state, currency_pref1 yearYes
AnalyticsUnderstand how users interact with the platform to improve UXPage views, feature usage, error tracking13 monthsYes
PerformanceMonitor platform performance and uptimeResponse time sampling, error rate trackingSessionNo — essential for service quality

3. Cookies We Do NOT Use

  • Third-party advertising cookies
  • Cross-site tracking cookies
  • Social media tracking pixels
  • Data broker or profiling cookies

4. Your Cookie Choices

You can control cookies through:

  • Browser settings — most browsers allow you to block or delete cookies
  • Our cookie preference centre (available in your account settings)
  • Opting out of analytics by contacting us at dpo@tworai.com

Note: Disabling strictly necessary cookies will prevent you from logging in or using the platform.

5. Updates to This Policy

We may update this Cookie Policy periodically. The effective date above indicates the most recent revision. For questions, contact us at dpo@tworai.com.

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